Confirmed Service Customer
For some reason, at check-in, the representative could not find the three-year service package I’d just purchased weeks before. It did not come up on my record in Faulkner’s computer files. Although I had documentation in my vehicle, it was suggested I would have to pay for the service. Some hours later, I was called and informed that indeed I had a service plan and that I would not be charged. I suggest that the the same ease with which you accepted my $700+ dollars, be used to update my computer profile.
Robin H.
HUNTINGDON VY,
PA
Business Response
Robin, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at 215-961-2295 when you have a chance. Thank you, and we look forward to hearing from you. Pat Duffy General Manager PDuffy@FaulknerBuickGMC.com 215-961-2295
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